Add-On APAC Singapore Pte Ltd – Operation Officer

Company
Add-On APAC Singapore Pte Ltd
addonapac.com
Designation
Operation Officer
Date Listed
20 Jun 2018
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
One Pemimpin, 1 Pemimpin Drive, #10-05, Singapore (576151).
Allowance / Remuneration
$1,500 - 2,000 monthly
Company Profile

Add-On APAC Innovative Solutions is a boutique, value creating bridge between APAC markets and high growth, innovative technology leading companies.

We endeavour to bring value to our customers and technology partners:

  • By facilitating the adoption of transformative, cutting-edge innovative solutions, we help our customers “Add-On” unique technology differentiation- thus creating and sustaining leadership and competitive advantage in their respective markets and industries.
  • By fast-tracking the adoption of innovative solutions and products, we help our technology partners gain invaluable market presence and recognition. We help them “Add-On” an Asia-Pacific strategy-thus significantly increasing their market reach and enhancing their growth potential.

We are a team of highly experienced professionals, with a burning passion to be recognised by our customers, channel and technology partners for our unique contribution to their success. We are masters of technology introduction and market penetration into Asia Pacific markets. “Innovative Solutions”, literally, is our middle name.

We are the Add-On APAC Innovative Solutions team, and we are the best at what we do!

Job Description

Duties and key responsibilities:


Customer management

  • Support on reports and manage existing accounts/customers for operational or project delivery requirements
  • Servicing accounts with regular comprehensive maintenance
  • Main contact person for first level of support to existing accounts
  • Conduct and formulate training slides for operators of different accounts/customers with different operational requirements
  • Analyze and apprehend customer's difficulties and suggest solutions on user experience, operational or technical level support
  • Attended promptly to VIP of customers visits or system testing for best user experience
  • Aid customer to comprehend system specification and its features to further understand how it compliments to current onsite operations or customer's requirements for the system


Project management

  • Facilitating of hardware delivery from vendor confirmation of order to delivery onsite for customers
  • System calibration and measurements for camera angle and lux measurement
  • Liaise with appropriate contact person to directly manage site changes or installation until system achieve its best performance
  • Conducted site survey for potential new projects
  • Site analysis to detect unforeseen site performance issues and identify the root cause
  • Enlighten customers on current issues and supporting them to fix issues to achieve independence as a system operator (Such as building management team)
  • Running False-Accept analysis and reports, formulating site performance on statistical analysis for interim reports
  • Technical support for project onsite installation
  • Manage point of contact with customer for project delivery/installation
  • Ensure and maintain customer satisfaction during P.O.C, project delivery and post-project with customers' enquiries
  • Delivery, finding, setting up and tearing down of temporary enrollment stations
  • Identifying enrollment/user performance problems
  • Monitor and oversee new software features and updates on live installation sites


Administration

  • Manage and facilitate license request and track temporary license
  • Manage project timeline and facilitate proper business transactions based on proposals confirmed with the appropriate department
  • Maintain and commission with delivery order/handover for projects and comprehensive maintenance services
  • Facilitate with company's procedures in managing inflow/outflow of inventories
  • Came up with templates and forms to help further increase logistic efficiency and proper documentation of technical/software installation procedures
  • Comprehend customer's needs and came up with write ups to answer customer's enquiries with statistical graph over time or changes made for each site or individual user performance
  • Sales admin support on projects, events etc and liaise with Vodich on creation of quotation and invoice to customers
  • Follow up on customers milestone plan include timely billing
  • Ensure up-to-date technical/inventory/general database backed up during every major updates or site visits
  • Update CRM contacts and opportunities against project current status
  • Liaise with vendors on deliverance, payments and possibly installation at customers' site
  • Facilitate safety and risk management of every services conducted on-site to ensure required safety measures in accordance to customers' standards
  • Liaise with sales representative on creating Products and Solutions library which include tools like – demo kits, pre-sales scripts, competitors names, references, video, whitepapers, certifications, safety etc


Requirements

  • Tech savvy, hands on in excel
  • Excellent Interpersonal and Communications Skills
  • Able to multi-task and strong team player
This position is already closed and no longer available.  You may like to view the other latest internships here.

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