NEON is a leading global experience entertainment company dedicated to creating extraordinary, immersive, and large-scale experiences. We believe that people all around the world should be able to Get Closer* to what they love and who they love. By being the bridge that allows fans and families to cross into familiar yet new worlds, we create NEON experiences, and unforgettable memories. From imagining, re-imagining, designing, and building large-scale exhibits, installations, and attractions, to crafting bespoke multimedia experiences, NEON delivers unparalleled entertainment experiences that capture the hearts and minds of audiences worldwide.
With over 60 years of experience delivering globally recognized key projects, our team takes pride in our turn-key solutions for our clients worldwide. Trusted for our capabilities in creating live events, exhibitions, and immersive spatial design, we make the dreams of dreamers come true and take brands and experiences into new frontiers in scale and efficiency.
Key Responsibilities
- Analyse customer feedback from reviews, surveys, social media, and other channels.
- Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience.
- Identify recurring issues, trends, and opportunities for improvement.
- Prepare reports and present insights with actionable recommendations.
- Work closely with Marketing and Operations teams to support visitor experience improvements.
- Review the visitor journey across digital platforms, including the website, social media, and booking process.
- Identify UX/UI gaps and friction points that may affect user experience and ticket conversions.
- Recommend improvements to website design, content structure, and booking flow.
- Suggest ways to improve ticket sales conversion through better customer journeys and user experience.
- Monitor key metrics such as customer sentiment, ratings, engagement, and conversion rates.
Requirements
- Strong analytical and problem-solving skills.
- Detail-oriented with the ability to identify patterns and trends.
- Interest in customer experience, digital marketing, or UX/UI.
- Good communication and presentation skills.
- Able to work independently and collaboratively in a team environment.
- Familiarity with website user journeys, customer behaviour, or digital analytics is a plus.
Kindly note that only shortlisted candidates will be notified.
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Marketing / Public Relations - Industry:
Advertising / Event / Exhibit - Location:
Hougang