Company Overview
Headquartered in Singapore, Park Hotel Group is one of Asia Pacific’s leading hospitality companies. Established in 1961, Park Hotel Group’s growing presence in the region today comprises of nearly 30 hotels and resorts operating or under development across 11 key destinations. With a focus on expanding across Asia Pacific and meeting the changing needs of travellers today, Park Hotel Group has a brand portfolio featuring its luxury Grand Park, its upscale Park Hotel and its midscale Destination, as well as Park Rewards, its dedicated loyalty programme that rewards guests, diners and corporate bookers.
Why Join Us?
At Park Hotel Group, People and Planet are at the heart of why we do what we do.
We believe in investing in the future to improve guest experiences, develop our team members for their professional growth, support our community to improve lives and conserve the environment to retain the beauty of the destinations we are at. We are also constantly challenging the way we work to build hotels of the future and set new benchmarks of experience and hospitality.
If you’re one who welcomes challenges, pursues excellence, has a passion for connecting with people and wants to make a difference with your work, come and explore the many diverse career paths with us today!
You will be supporting Yan, a classic Cantonese experience reminiscent of convivial gatherings and feelings of togetherness; and Smoke & Mirrors, a destination rooftop bar atop the National Gallery Singapore.
Responsibilities:
- Facilitate and respond to guest enquiries via email or telephone within 24 hours. This includes taking dine-in reservations and ensuring that the service team is duly informed of the booking details.
- Manage online store sales orders to ensure that the orders are fulfilled accurately in a timely manner.
- Collaborate with stakeholders (such as Sales, Marketing, etc.) on guests’ feedback with the objective to enhance the service standards for guests.
- Grow and maintain guest database to ensure service team and marketing can reach out to guests with relevant offers and promotions.
- Ensure menus and all guest-facing collateral are accurate, up-to-date and presentable.
- Facilitate a welcoming and hospitable guest experience at the restaurant and bar. Manage flow and maximise seating capacity of restaurant and bar during peak hours.
- Follow up on any service recovery when required, ensure service standards and processes are observed to achieve high levels of guest satisfaction when dining.
- Actively seek feedback from guests and event clients to further enhance day-to-day operations.
- Work with the Events Manager to assist with event enquiries, client site visits and preparation of proposals and agreements.
- Carry out any other duties as assigned by the Management.
Related Job Searches:
- Company:
Yan Pte Ltd - Designation:
Guest Experience Executive (Events & Reservations) - Profession:
Customer Service / Communications - Industry:
Food Services / F&B - Location:
Downtown Core