Wiz Holdings Pet Ltd – AI Conversational Designer (Intern / Junior Role)

Job Descriptions:

• Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ Al Talkbot Platform, ensuring projects are delivered on schedule.
• Develop and implement test suites to check Al conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
• Monitor and maintain the Al conversation experience, resolve user feedback issues, and determine underlying causes.
• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance Al conversational abilities.
• Work with clients to identify the text responses they require for the talkbot.
• Create text responses designed to enhance user interactions with the bot.
• Update and refine text responses according to customer feedback and interaction patterns.

Requirements:

• Fresh graduates are welcome; internship experience will be provided.
• 1–3 years of experience in conversation design, product management, business analysis, or chatbot design is an advantage.
• Proven ability to define and optimize conversation design workflows and processes.
• Strong communication, presentation, and client-facing skills, with the ability to explain complex design decisions to both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to design and optimization.
• Experience in software, chatbot, or system testing is a strong plus.