W Network Private Limited is a regional company actively engaged in the distribution and retail of smart mobile devices and lifestyle electronics across Asia, with extensive operations in Singapore.
Our mission is to enable and enhance connectivity for people in Singapore and across Southeast Asia. We strive to be the brightest and most trusted partner in delivering innovative technology solutions that improve everyday living.
We are seeking a results-driven Customer Service Executive to deliver excellent customer service, enhance customer satisfaction, and support daily operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while contributing to continuous improvements.
Key Responsibilities
Customer Support & Service Delivery
- Handle customer inquiries, requests, and complaints in a timely and professional manner
- Provide accurate product and service information to customers
- Ensure high standards of customer satisfaction and service quality
Order Processing & Documentation
- Process customer orders and ensure accurate record-keeping in internal systems
- Maintain proper documentation and data integrity
Online Customer Engagement
- Monitor and respond to customer enquiries across online platforms, including social media channels such as TikTok and Instagram
- Engage with customers through digital platforms to support service recovery and enhance customer experience
- Assist in managing online feedback, comments, and messages in a timely and professional manner
Issue Resolution & Follow-Up
- Follow up with customers to ensure issues are resolved satisfactorily
- Escalate complex cases to relevant internal teams when necessary
Coordination & Collaboration
- Work closely with internal teams to ensure smooth service delivery
- Support improvements in processes and customer experience
Requirements
- Degree or Diploma in Business Administration, Management, or a related discipline
- Minimum 2 years of experience in Customer Service or a related field
- Experience in process improvement or digital transformation initiatives
- Analytical mindset with the ability to interpret data and drive improvements
- Proficient in CRM systems and Microsoft Office applications
Location: Tampines Street 92Work Schedule: 5 Days, 9:00am – 6:00pm
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- Company:
W Network Private Limited - Designation:
Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Tampines