W Network Private Limited – Customer Service Executive

W Network Private Limited is a regional company actively engaged in the distribution and retail of smart mobile devices and lifestyle electronics across Asia, with extensive operations in Singapore.

Our mission is to enable and enhance connectivity for people in Singapore and across Southeast Asia. We strive to be the brightest and most trusted partner in delivering innovative technology solutions that improve everyday living.

Website: https://wnetwork.sg/

Customer Service Officer (Urgent Position) 

Job Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
• Provide prompt and professional customer support to ensure high customer satisfaction.
• Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
• Respond to customer feedback, complaints and reviews in a timely manner.
• Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
• Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
• Maintain accurate customer records and update order status in the system.
• Support daily e-commerce operations and administrative duties when required.

Job Requirements

• Minimum 2 years of solid experience in Customer Service or E-commerce Customer Support.
• Familiar with TikTok Shop, Shopee and Lazada seller platforms.
• Familiarity with order management systems and online marketplace operations.
• Mandarin speaking is required to liaise with Mandarin-speaking customers and associates.
• Willing to work a 5-day work week, including Saturdays. (Permanent Rest Day on Sundays) 
• Customer-oriented with a positive working attitude.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office applications.