UOB Kay Hian Pte Ltd – Client Services Intern

UOB Kay Hian Pte Ltd, the largest stockbroking house in Singapore with a strong presence in key financial centres in the region, UK and US. We provide a wide range of services to a diversified client base that includes corporations, institutions and local investors. Clients can rely on our knowledge of key Asian financial markets to improve on their investment decisions and portfolios. We invite qualified individuals to join us by taking on these open positions.

• Act as brand ambassador by delivering personalized and empathetic interactions that exceed customer expectations
• Provide quality support for incoming enquiries via calls, email or walk in
• Liaise with other departments to troubleshoot and resolve client issues where applicable
• Take ownership of client issues and follow through to resolution
• Collaborate with cross functional teams to identify opportunities for process improvements and enhance the overall customer experience
• Collect and analyze customer feedback and data to identify trends, pain points and areas for improvement.
• Other ad hoc duties as necessary