Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
15 Mar 2024
Job Type
Experienced / Senior Executive
Full/PermFree/Proj
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$2,200 - 2,700 monthly
Company Profile
About the job:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Job Description
About the job:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
About you:
- Minimally Nitec qualifications in IT related disciplines
- Minimum 1 year Customer Service Experience in technical or non-technical call center environment
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important.
Other:
- Working hours: 5.5 days (Alternate)
- Shift work
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Alpheaus Pte Ltd - Designation:
Service Desk - Profession:
Customer Service / Communications - Industry:
Computer and IT
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