About Us
United FMO is a fast-growing logistics company specialising in haulage, LCL trucking, cross-border transport, and time-critical deliveries. We are not a broker — we operate our own fleet and handle operations directly.
We are looking for a fast, responsible, and hands-on Customer Service Executive to support our daily operations and manage client communications.
What You’ll Be Doing
Handle customer inquiries via email, WhatsApp, and calls
Process and coordinate daily job orders (FCL, LCL, last-mile, cross-border, oil samples)
Liaise closely with operations team and drivers to ensure smooth execution
Monitor job progress and provide timely updates to customers
Troubleshoot delays, urgent jobs, and operational issues
Ensure all job details and documentation are accurate before execution
Maintain proper records in internal systems (Haulio / Excel / internal tools)
Support billing by ensuring job completion details are correct
What We’re Looking For
Minimum 1–2 years experience in logistics / trucking / freight forwarding
Familiar with Singapore logistics operations (port, LCL/FCL, transport coordination)
Strong communication skills — clear, fast, and professional
Able to multitask and work in a fast-paced environment
Highly responsive and responsible (no delays in replying customers)
Comfortable using email, WhatsApp, and operational systems
Key Traits We Value
Speed & urgency – you respond fast and get things done
Ownership – you solve problems, not pass them around
Attention to detail – you get job details right the first time
Resilience – able to handle pressure and demanding customers
Team player – works closely with operations and drivers
Working Hours
Monday to Friday: 9:00 AM – 6:00 PM
Alternate Saturday (if required)
Must be contactable for urgent matters when needed
Why Join Us
Direct exposure to real logistics operations (not desk-only work)
Fast-paced environment with strong growth potential
Opportunity to grow with a hands-on operations team
Only apply if you are responsive, organised, and ready to work in a high-speed logistics environment
Related Job Searches:
- Company:
United FMO Pte Ltd - Designation:
Customer Service - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics - Location:
Clementi