Tradex Systems Pte Ltd – Technical Support Engineer

Job Highlight:

• Competitive remuneration and the possibility to take up a future role in the company
• Friendly Environment
• Performance Bonus

Overview:

Tradex Systems is a Singapore based IT company specializing in financial trading technologies. We are looking for a candidate interested in client service and production support. We welcome anyone with an IT background and has eager to learn new knowledge, including entry-level candidates, to apply.

Responsibilities:

• Work closely with Tradex China Team to support clients across the globe.
  • Be the key contact for customer’s technical needs. Provide functional support and troubleshooting services for clients via phone calls, messaging systems, and email efficiently.
  • Analyze issues and assist customers by remoting access to connect into customer’s environments.
  • Monitor connection status of customers’ server and upstream APIs and handle the incident of connection failure.
  • Provide documentation, feedback, and recommendations to our development team for in-house monitor tool and APIs connection enhancement.
  • Work as a standby during non-business hours to cover support for urgent production issues from customers.
  • Ensure the best quality of the services has been delivered to the clients throughout pre-communications, incident progression, and investigations.
  • Manage and build a trusted relationship with data center vendors.
  • Provide support documentation to the Company Knowledge Base, inclusive of support procedures, all in-scope applications for both external and internal usage.

Requirements:

• Minimum Diploma or equivalent education background, outstanding Entry Level candidates are encouraged to apply.
• Demonstrates a sense of urgency and self-motivated with strong time management skills.
• A strong analytical and proactive mindset in problem-solving, especially when it is time-sensitive and under pressure.
• Experience in Confluence and Jira will be an advantage.
• Experience in .NET framework, software engineering, SQL, the Financial Information eXchange (FIX) protocol, etc will be a plus.
• Excellent command of both English and Mandarin.
• Good communication and interpersonal skills, having the ability to bridge communication gaps between trading and technology.
• Customer-oriented and has a willingness to learn.
• Enthusiastic, motivated, self-driven.
• Knowledge of commodity financial products will be an advantage.
• Experience in application and functional support across the trading system in a production environment will be a bonus.