Thomas Carlington & Associates Pte. Ltd. – Customer Service Intern

We are the co-founder and key member of The Credit Collection Association of Singapore (CCAS). The key objective of the association is to represent, advance, promote and protect, in Singapore and abroad, the major credit collection concerns such as professional conduct, behavior, consistent training of the credit collection agencies carrying on business and industry in Singapore. We follow a strict code of ethics to ensure high level of professionalism whilst maintaining excellent success rate for our clients. 

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Share effective workarounds with team members
• Follow up with customers
• Gather customer feedback
• Other duties as assigned