Sweetest Moments Pte Ltd – Customer Service Intern

At Sweetest Moments, our people make the difference. We go the extra mile to create delightful experiences for every customer through innovative products and services. If you love to play a key role in making celebrations sweeter, you'll love working here.

Requirements:
5.5 day work week
Required to work on weekends

• Handle incoming orders professionally, through various medium for customer service, ensuring that all orders are processed efficiently and accurately
• Process product orders, including compilation, confirmation and amendment of orders
• Handle product and service enquiries of customers effectively, proactively suggesting information about products and services, and attracting potential customers in the process
• Attend to walk-in customers for self-collection or for ordering of products
• Handle customer feedbacks and complaints and providing necessary service recovery
• Handle administrative duties which include designing and printing of customized cards, toppers, labels and printing of invoices