Strikingly – Chinese-English Customer Support

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

You can learn more about us from the news:

> https://strk.ly/23p

> https://strk.ly/23o

Your job is to spread happiness and create WOW moments for our customers, specifically:

• Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
• Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
• Translate our product and all customer communications like newsletters, lifecycle emails, and more
• Develop expertise on our product and internal software to help our customers efficiently
• Maintain happiness and positivity in every customer and team interaction