Singapore is the third international country outside North America to introduce Starbucks to its discerning customers who readily embrace the Starbucks Experience.
Starbucks Coffee Singapore is a wholly owned subsidiary of Starbucks Coffee Corporation since June 2004. The first Starbucks store opened on 14 December 1996 at Liat Towers, strategically located along the nation's renowned Orchard Road shopping belt.
Starbucks coffee houses offer more than the finest coffee sourced from across the globe. Friendly people, great music and a comfortable upbeat meeting place create the famous Starbucks Experience.
The layout and atmosphere of Starbucks stores is specifically designed to be cosy and intimate, while at the same time providing people with their own personal space to use as they wish. The combination of sofas, armchairs, coffee tables and chairs, bars and stools, and meeting room tables means that there is something for everyone.
Those looking for peace and quiet away from home or the office can relax and linger in a comfortable armchair and escape into a book, whilst those looking for an intimate place to meet friends can huddle on a sofa and chat over a mug of coffee, as they would in their own home.
Primarily Role: Customer Service Duties
-Responsible for all customer service aspects of customer feedback and Starbucks Card as follows:
- Mending the customer support hotline and ensuring all feedbacks are resolved.
- Resolving and replying all customer queries and feedback including social media and email channels within guidelines and framework.
- Support stores in resolving all customer and card enquires/issues reported by stores
-Responsible in managing replacement card process.
-Provide support in loading of Starbucks Card for internal partners birthday, anniversary, weekly coffee tasting reward and monthly Partner Meal cards
-Provide support in My Starbucks Reward program – campaign, operations and execution. Also assist in duties and process relating to Gold Card administration
-Support compilation of data for feedbacks, raised issues and work with the team to improve.
-Assist and support corporate card/ bulk order purchases as needed
-Managing administrative matters for customer support inclusive of inventory and allocation of beverage and tumbler coupons and collaterals.
Secondary Role: Operations Services
-Be involved in ad hoc projects that support operations.
Required Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Excellent management of customer service
- Lives to connect with customers
- Good knowledge and skills in Microsoft Word and Excel
- Ability to multi task and provide solutions to customers
- Team player
Related Job Searches:
- Company:
Starbucks Coffee Singapore Pte Ltd - Designation:
Customer Care Specialist - Internship - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce