Singapore is the third international country outside North America to introduce Starbucks to its discerning customers who readily embrace the Starbucks Experience.
Starbucks operations in Singapore is fully licensed to Maxim's Caterers Limited, a company incorporated in Hong Kong and a leading restaurant operator of multiple brands across Asia. The first Starbucks store opened on 14 December 1996 at Liat Towers, strategically located along the nation's renowned Orchard Road shopping belt.
Starbucks coffee houses offer more than the finest coffee sourced from across the globe. Friendly people, great music and a comfortable upbeat meeting place create the famous Starbucks Experience.
Department/Section
operations services
Job Title
customer care & digital assistant - Internship
Reports to
customer care manager
Summary of Job
This job contributes to Starbucks success by providing the overall customer support by responding to customer feedback (telephone, email and social media) to provide problem resolutions in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principle.
Responsibilities and
Duties
-Managing customer service on Facebook by replying to all Starbucks Singapore Facebook private messages and wall posts
-Respond to customer feedback and queries via various channels (including email & webform) and ensuring all feedbacks are resolved.
-Support compilation of data for feedbacks, raised issues and work with the team to improve.
-Be involved in ad hoc duties that support customer care and digital.
Required Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Excellent management of customer service
- Lives to connect with customers
- Good knowledge and skills in Microsoft Word and Excel
- Ability to multi task and provide solutions to customers
- Team player
Salary
- Internship pay applies
Related Job Searches:
- Company:
Starbucks Coffee Singapore Pte Ltd - Designation:
Customer Care & Digital Assistant - Internship - Profession:
Customer Service / Communications - Industry:
Food Services / F&B