Company
SplitMetrics
splitmetrics.com
Designation
Customer Success Intern (Vietnam Market)
Date Listed
15 Apr 2024
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start, For At Least 5 Months
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Collyer Quay, WeWork - Office Space & Coworking, Singapore
Work from Home
Address
21 Collyer Quay, Singapore 049320
Map
Allowance / Remuneration
$450 - 2,500 monthly
Company Profile
Hi! It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights.
Why SplitMetrics?
- For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies.
- An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform.
- Working with top mobile companies and brands globally: Skyscanner, italki, Flo Health, OktaFX, SEGA and many more.
- Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
- Acquired App Radar in 2023 to extend our product capabilities and expand market share.
- Integrated AI into our strategic approach.
- Effectively collaborate across 20+ countries with a remote-first and supportive culture.
Our customer base is growing and we're looking for a proactive and reliable person to fit this position.
Our Culture
At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
- Move Fast
- Get Sh*t Done
- Build Together
- Strive for Transparency
- Own What You Do
- Learn + Share = Excel
Job Description
In this role you will:
- Learn about Mobile Marketing and Apple Search Ads best practices
- Serve as the primary post-sales point of contact for Vietnam & SE business customers.
- Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).
- Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire.
- Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.
- Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives.
- Engage with customers to secure renewals and drive customer retention.
- Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it.
- Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams.
- Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy.
About you:
- Native Vietnamese, Business English
- Desire to get excel in client-facing roles.
- Customer-oriented mindset and attitude.
- Analytical and technical way of thinking.
- Conflict prevention and resolution skills.
- Accountability for results.
What is there for you?
- Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
- Growth opportunities and internal mobility program.
- Work Flexibility: Remote-first working environment, WeWork access
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
SplitMetrics - Designation:
Customer Success Intern (Vietnam Market) - Profession:
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