FOMO Pay – Client Success Intern

Client Success Intern
Date Listed
28 May 2024
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start, For At Least 6 Months
Customer Service / Communications
Location Name
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile

About FOMO Pay

Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

  • FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
  • FOMO iBank - Facilitate businesses’ everyday requirements for transactional banking needs
  • FOMO Capital Markets - One-stop digital asset services provider bridging Web 2.0 & Web 3.0
Job Description

Key Responsibilities:

  • Manage clients’ post-sales activities and cultivate strong relationships with clients by providing an elite client experience
  • Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
  • Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
  • Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
  • Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
  • Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
  • Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
  • Work closely with the sales and accounts teams to ensure effective handover processes of the clients


  • Degree in Business/Economics/Sales & Marketing or equivalent
  • Entrepreneurial and is able to work in fast-paced environment with numerous stakeholders
  • Resourceful and independent with good problem-solving skills
  • Strong communication and relationship-building skills
  • Fluent in both English and Mandarin in order to communicate with both English and Mandarin-speaking associates. Knowledge of additional Asian languages would be advantageous to communicate with clients in the international market
  • Commercial understanding of technology solutions, specifically towards financial services industry is preferred

Related Company Review:

Pros: Nice vibe. Nice colleagues. Agile collaboration.
Cons: I don't have much to say.
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