Snaphunt Pte. Ltd. – System Engineer

Snaphunt Pte. Ltd.
System Engineer
Date Listed
06 May 2022
Job Type
Experienced / Senior Executive
Job Period
Immediate Start, Permanent
IT / Information Technology
Computer and IT
Location Name
Allowance / Remuneration
$4,000 - 8,000 monthly
Company Profile

Our Client leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage

Job Description
  • Work alongside & learn from best in class talent
  • Excellent career development opportunities
  • Join a well known brand within IT Hardware

The Job


  • Handles day to day installation and support services for all products;
  • Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;
  •  Recommend, configure and supporting software/hardware products to meet customer needs;
  •  Respond to phone support requests from partners and customers on products and provide on-site or remote support;
  •  Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions;
  •  To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale;
  •  Have a deep understanding of the technology behind our solutions;
  •  Provide on-call support outside regular business hours on an as needed basis.

Ideal Candidate


  •  Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level;
  •  Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set;
  • Hands-on and working in SI or vendor environment with implementation and support experiences will be preferred;
  •  SCSI, SAS, fibre channel technology, SAN and network connectivity experience;
  •  Professional attitude and team worker;
  •  Basic Unix and/or MS Windows OS skills;
  •  Backup and archiving application implementation knowledge/skills preferred;
  •  Working knowledge and experience for VMware solution a plus;
  •  Troubleshooting skills and experience in fault diagnosis on complex systems;
  •  Willingness to learn new technology;
  •  Ability to multi-task between several customer situations at the same time; and
  •  Background working in vendor or technical support environments with trouble ticketing systems a plus.


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