Snaphunt Pte. Ltd. – Senior Retail Associate

• Attractive Salary & Benefits
• Opportunity to make a positive impact
• Fantastic Work Culture
• Attractive Commission

The Job

You will be responsible for :

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Driving sales objectives and achieving commercial budget and targets.
• Identifying new sales opportunities and building client relationships.
• Building a high performing team by providing strong mentorship, coaching and guidance.
• Ensuring timely recognition and reward for top achievers and implement performance management actions when needed.
• Ensuring use of proper use database and tools to track performance.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor analysis.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Managing a team of 1-5 people.

Ideal Candidate

Requirements :

• You have at least 1 year experience within a Customer Service, Retail Sales or Sales Operations / Support role, ideally within the Retail industry.
• Experience within Area Sales would be a strong advantage.
• You have solid experience in a regional role ideally including experience covering Southeast Asia.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard
• You are a self-starter and demonstrate a high level of resilience

Ref: HL84L6T0W1