Snaphunt Pte. Ltd. – Operations Associate

• Work alongside & learn from best in class talent
• Fantastic work culture
• Opportunity to make a positive impact

The Job

Responsibilities

• Responsible for managing operations (primarily Care Operations) in Singapore with ownership on performance targets.
• Oversee and manage end-to-end care delivery, including qualifying Care Professional assignments, care reporting and care quality
• Communicate, triage and provide the right resolution to care session incidents and any Client or Care Professionals’ needs, feedback, concerns and escalations
• Work closely with the Care Advisory Team and Supply Operations Team to ensure smooth delivery of care to Care Recipients and fulfilment of visits
• Work closely with the Homage Finance team to ensure smooth payment processes for both Care Professionals and Care Owners
• Work closely with the Product & Engineering team in order to drive product improvements in order to scale operations processes
• Opportunities to spearhead ad hoc projects and initiatives with the aim to scale operational processes and improve existing workflows
• This role has the potential to grow to a Senior Operations Associate depending on performance from the individual

Ideal Candidate

Skills & Experience

• Fresh Graduates Welcome; Professional experience ideally in start-ups or operations is a bonus
• 5 days a week commitment; Comfortable with rotating roster and able to commit at least one weekends.
• Fluent in English; fluency in your respective Mother Tongues is a bonus
• Self-motivated, proactive, hands on and able to work autonomously
• Demonstrable track record in operations with ability to multitask effectively and adapt quickly to a fast-paced start-up environment
• Tech savvy and able to pick up and internalize IT solutions and processes quickly; Being able to teach said IT systems to other parties effectively is a bonus
• Strong interpersonal and written and verbal communication skills
• have a passion for social enterprises and causes as well as driven by Homage’s core mission and motivated by the impact of our services and platform.

Ref: PDG2CL8J5T