Snaphunt Pte Ltd – Lead Generation Analyst

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Lead Generation Analyst
Date Listed
30 Nov 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Sales / Retail
Industry
Finance
Location Name
Singapore
Allowance / Remuneration
$2,300 - 3,500 monthly
Company Profile

Overseas payment and cash management solutions for businesses - simplified

Job Description
  • Attractive Salary & Benefits
  • Work alongside & learn from best in class talent
  • Fantastic work culture

The Job

You will be responsible for :

  • Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.
  • Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings
  • Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues.
  • Clear all pending compliance queries timely with the banks and liquidity partners.
  • Understand fully and be an expert on all internal platforms, systems, processes, reporting, and the CRM platform.
  • Managing sales tracking tools, performing data entry tasks, and compiling reports for the Sales Team.
  • Recording and identifying sales trends and liaising with account managers to develop sales strategies.
  • Reporting any unusual activity to your supervisor.

Ideal Candidate

  • Skills Required:
  • You have at least 1 year experience within a Customer Service, Customer Success or Sales Operations/ Support role, ideally within the Fintech Industry.
  • A Diploma or equivalent.
  • A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
  • Experience in administration and high-volume office work may be advantageous.
  • Strong analytical, organizational, and time management skills.
  • Excellent team working, interpersonal, communication, and customer service skills.
  • The ability to multitask and responsibly produce thorough and meticulous high-quality work.
  • Computer literacy, IT skills, and typing skills.
  • An understanding of sales principles and customer service practices

Ref: NEB0YH3CLK

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