Snaphunt Pte. Ltd. – IT Support Engineer

We are hiring for an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services.

• Work alongside & learn from best in class talent
• Excellent career development opportunities
• Attractive salary & benefits

The Job

L1 Helpdesk Engineer

Job Description

• 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform desktop, printing and peripherals support
• Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
• Manage email messaging configurations and troubleshooting issues for Outlook
• Manage desktop hardware troubleshooting and diagnosis
• Comprehensive documentation of all support calls.
• Knowledgeable on different IT Technologies where continuous learning in the work field is expected
• Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
• Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
• Adhoc duties as assigned

Ideal Candidate

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Strong knowledge of MAC and Gsuite preferred
• At least 1 year(s) of working experience in the related field is required for this position
• Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
• Excellent interpersonal and communication skills
• Knowledge with Windows operating systems
• Experience with Office 365 and Active Directory preferred

Ref: PPGJ2Z9JS7