Snaphunt Pte Ltd – Field Applications Engineer

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Field Applications Engineer
Date Listed
20 Sep 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Others / General Work
Industry
Manufacturing General / Biomedical / Pharmaceutical
Location Name
Singapore
Allowance / Remuneration
$3,500 - 6,000 monthly
Company Profile

Our client is an imaging company - and an imagining company. They envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, they have helped their customers make better decisions - faster and more accurately than anyone else in the industry. 

Job Description
  • Join a well known brand within Automotive
  • Fantastic work culture
  • A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

  • Act as the resident technical expert both internally and with customers, quickly and easily solving prospective applications with the product.
  • Support Account Managers as the primary technical resource for product and solution demonstrations to end customers.
  • Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards.
  • Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.
  • Ensure the quality of the provided technical trainings (self-reliability).
  • Ensure that all customers are served within a certain time (KPI) (self-control).
  • Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems and share knowledge.
  • Prepare and maintain training equipment (documents, devices, …).
  • Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
  • Act as a backup for the 3rd/4th Level Support within Customer Service.
  • Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc. 
  • Support the organization in decision making by providing relevant information/documentation.

Ideal Candidate

  • Degree in Mechanical Engineering, Aerospace, related Engineering field, or equivalent experience.
  • Excellent understanding of 2D and 3D CAD. 
  • Demonstrate skills in 3D CAD environment, measurement equipment and/or basic 3D Geometry.
  • CMM experience preferably portable like PCMM and laser trackers.
  • Ability to read and interpret information from blueprints.
  • Clear oral/written communications.
  • Interpersonal and team skills.
  • Valid Driver’s License.
  • Up to 80% weekday travel.

Ref: WNA7B2G7N0 

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