Snaphunt Pte. Ltd. – Desktop Support Engineer

We are hiring for an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services.

• Join a well known brand within IT Services
• Attractive salary & benefits
• Leadership Role

The Job

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Ideal Candidate

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

Ref: 4Q95ZPF9E4