Snaphunt Pte Ltd – Customer Service Executive – Operations

• Work alongside & learn from best in class talent
• Fantastic work culture
• Opportunity to make a positive impact

The Job

• Provide assistance to the Operations Team by ensuring customer satisfaction and providing professional customer support.
• Responding promptly to customer inquiries through Zendesk (FB Messenger, WhatsApp, emails) and inbound calls.
• Acknowledge and resolve customer complaints.
• Assist in scheduling of customers’ installations and repairs.
• Assist in administrative tasks such as generating invoices,
• Any other ad-hoc tasks or projects.

Ideal Candidate

Job Requirements:

• Customer-oriented, and positive work attitude. Able to stay calm when customers are stressed and upset.
• 3 - 5 years of customer service experience.
• Tech-savvy.
• Motivated and willing to learn.
• Team player with great adaptability.
• Flexible and adapt to work in an exciting start-up environment.
• There will be 3 months probation period.

Ref: RX7OT2COB8