Snaphunt Pte. Ltd. – Client Services Specialist

We are hiring for a company which is deals in securities, and collective investment schemes, providing custodial services, as well as exempted licenses under the Payment Service Act.  

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Deliver personalized service over the telephone/email to customers in the call centre in an effective and efficient manner.
• Support clients in the on-boarding process and provide support post-on-boarding
• Ability to understand customers’ needs and provide appropriate solutions and attention promptly
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• To adhere to professional standards of behaviour & conduct in dealing with customers.
• Solicit customers’ feedback and identify problem trends for improvement actions.
• Work with the different business units to address and resolve issues for customers

Ideal Candidate

Requirements :

• You have at least 1 year experience within a Customer Service, Customer Success or Sales Operations / Support role, ideally within the the Financial Services Industry industry.
• Has passion for customer service.
• Able to work in a fast-paced and demanding environment.
• Excellent problem-solving skills.
• Comfortable to work rotating shift hours including weekends and public holidays, if required. 

Ref: VZKEZL66FR