Snaphunt Pte. Ltd. – Customer Service Executive

Our Client transmits extremely large volume of messages for both private enterprises and government agencies in Singapore. 

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Great work environment

The Job

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Key support role between the company’s daily operation and customer.
• Validate and manage the SMS broadcast requests through data entry by inputting the configurations and components into the system.
• Posses good customer service and communication with the customer
• Handle arising technical or sms escalations daily.
• Other responsibilities include mobile app testing and all other initiatives within the job requirement assigned by manager.

Ideal Candidate

Skills:

• Diploma holder with minimum 2 years’ working experience in account servicing industry or technology/telco related background.
• Good communication skills in English (spoken & written).
• Meticulous and able to learn fast.
• Candidate should posses initiative, adaptable and keen to learn new set of technology skill.
• Microsoft office and Mac environment

Ref: 0QO61WXDR3