Snaphunt Pte Ltd – Customer Experience Manager

Snaphunt Pte Ltd
Customer Experience Manager
Date Listed
09 Sep 2022
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start, Permanent
Customer Service / Communications
Location Name
Allowance / Remuneration
$4,000 - 7,000 monthly
Company Profile

Our Client is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from transient and transactional brands to delivering continuous and meaningful customer engagements in the digital economy. 

Job Description
  • Work alongside & learn from best in class talent

The Job

You will be responsible for :


  • Design and improve Customer Experience through building strong relationships with clients that are fostered by gathering customer feedback in real-time
  • Enable successful roll-out of the platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Identify opportunities for customers to proactively share our vision of the future of Customer Engagement.
  • The CxM will own retention and will collaborate with Sales or other teams in growing the customers portfolio.
  • Marshall resources across the needed to support customers’ needs.
  • Bridge gaps between customer-needs and co-innovate with customers and internal Product teams.


Ideal Candidate

Skills Required:


  • BA/BS degree in sales and marketing or equivalent field with a minimum of 8-9 years of relevant industry experience in leading success of customers
  • B2B Enterprise experience across multiple verticals is a key advantage
  • In-depth knowledge & proven expertise in the area of customer success
  • Demonstrated stakeholder management
  • Experience working in a SaaS start-up will be added advantage
  • Strong listening, presentation and storytelling skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Highly accountable, responsible, creative thinker and problem solver
  • Great in managing complex and critical issues, internally and externally
  • Understand uncertainty, chaos and fast pace culture
  • A self-starter, self-motivated, self-directed, and self-sufficient 
  • Excellent communication, interpersonal, negotiation, client and time management skills
  • Excellent attention to detail.
  • Desire to excel, passionate and enthusiastic

Ref: 4A5H5D7S6U


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