Snaphunt Pte. Ltd. – Client Success Manager

• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities

The Job

Client Success Manager Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Ensure Client usage satisfaction, work to resolve any customer dissatisfaction and expand utilization
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between client’s expectation and product gap.
• Review customer requests, complaints and concerns and seek to improve all aspects of the customer experience with the company
• Minimize customer dropout rate.
• Provide valuable feedback from customers to improve product design and product development.
• Ability to craft initial solutioning and basic presales work.

Ideal Candidate

Client Success Manager Requirements:

• Communications or Marketing Degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of best practices in customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

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