Snaphunt Pte. Ltd. – Client Success Manager

Company
Snaphunt Pte. Ltd.
snaphunt.com
Designation
Client Success Manager
Date Listed
15 Jan 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Marketing / Public Relations, Sales / Retail
Industry
Location Name
Singapore
Allowance / Remuneration
$3,500 - 4,500 monthly
Company Profile

Our Client enables businesses and organizations to discover the ways people interact in a physical environment using video and sensor technology


Job Description
  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities

The Job

Client Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Ensure Client usage satisfaction, work to resolve any customer dissatisfaction and expand utilization
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between client’s expectation and product gap.
  • Review customer requests, complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Minimize customer dropout rate.
  • Provide valuable feedback from customers to improve product design and product development.
  • Ability to craft initial solutioning and basic presales work.

Ideal Candidate

Client Success Manager Requirements:

  • Communications or Marketing Degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of best practices in customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Ref: 16I0BEDB1A

Application Instructions
Apply to this role at https://snaphunt.com/jobs/16I0BEDB1A

Agent Note This position is posted on behalf of a client by a third party agent.

Related Company Review:

Snaphunt
www.snaphunt.com
4.0
Amazing Experience
Pros: Great work ambience Great Mentorship by Ms Tulika Tripathi Challenged me to think critically Part of strategising and not just tasks
Cons: No Cons that I could find as such
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