Snaphunt Pte Ltd – Call Centre Agent

• Opening within a company with a solid track record of success
• Role involving team management opportunities
• A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Ideal Candidate

• You have at least 1 year experience in Call Centre
• Possess call centre / customer service / hospitality experience
• At least 1 year experience
• Good communications and interpersonal skill
• Customer service oriented and a good team player
• Self-motivated and able to work independently with minimal supervision

Ref: IR9TZLWYV7