Singapore Red Cross Society – Intern, Volunteer Management

KEY RESPONSIBILITIES

Operations

• Monitor all newly sign-up volunteers and members' completion of VIS within 3 months after signing up
• Manage the activation and deactivation of volunteers and members’ accounts
• Coordinate with respective Programme Managers for the schedule and content for effective and smooth facilitation of the programmes 
• Monitor and evaluate the effectiveness of the training and recommend improvements when necessary.
• Responsible for processing new membership applications including enquiries, payments, approval, and sending of the membership package
• Manage and liaise with SRC Programme / Volunteer Managers and Community partners to recruit and deploy volunteers
• Conceptualize and implement volunteer recruitment and engagement initiatives

Administration

• Maintain Members’ records and ensure accuracy and confidentiality.
• Manage and administer the Volunteer Skills Training programme/initiative
• Work closely with Programme / Volunteer Managers to identify applicable training and active and dedicated volunteers to administer and facilitate the training programme.
• Manage and maintain training records for tracking and reporting
• Review and improve training materials to better facilitate, ensure quality, consistency and updated information
• Conduct, evaluate and follow-up on post-training evaluation and feedback
• Monitor and evaluate feedback from volunteers, Community Partners, and SRC Programme / Volunteer Managers for further improvements
• Responsible for purchase requisition, orders, and goods receiving.
• Manage the department’s inventory
• Coordinate booking of meeting rooms and other event logistics arrangements
• Develop and maintain a central administrative and filing system for the VM Department
• Attend general enquiries about volunteering and membership in a timely manner.
• Facilitate volunteers’ request for Letter of Service Hours

AD-HOC EVENTS & OTHER DUTIES

• Assist in planning and implementation of MVD events and roadshows
• Undertake any other duties as assigned

SKILLS & KNOWLEDGE

• Ability to manage multiple projects with different timelines
• Strong written and verbal communication skills.
• Good interpersonal skills, with the ability to relate well to people of all levels.
• Business-level proficiency in Word, Excel, Powerpoint
• Independent as well as a good team player with good planning and organizational skills