Simone Studios Pte. Ltd – Customer Support Officer

Company
Simone Studios Pte. Ltd
simonestudios.com
Designation
Customer Support Officer
Date Listed
09 May 2018
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermIntern/TS
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$400 - 1,500 monthly
Company Profile

www.simonestudios.com


About Us

Every talented individual is free to illustrate their ingenuity from design, art, visual, creativity, music, script writing, illustration, dance and every other form of their Human Creative Innovation spirit now has an avenue for boundless collaboration universally. All Creative Professional are Welcome and be Part of our team!!!!


Our Mission

Our ambition in Simone Studios is to allow professional creative talent an avenue to reach out to all industries where the appreciation of creativity will enhance products to meet a whole new level of human interaction and enjoyment.

 

Our Vision

The vision of Simone Studios Pte Ltd is to elevate human talent on a platform, a pedestal through which seamless collaboration and aggregation of Talents fromall walks of life will allow these incredibly talented individuals do bigger and greater things together and achieve the unimaginable.


Why Join Us

Thisis your Playground !!  

All Creative Professionals are Welcome !!!

ComePlay NOW !!!!

Play HERE ! for the World !!!!!

 

www.simonestudios.com/careers

Job Description

We are looking for energetic and reliable professionals to join our team as Customer Service Officer. The successful candidates will be responsible for answering incoming customer calls or chats, utilizing company policies to solve customer issues and directing calls to the respective manager when necessary. He/She will be the first point of contact for most customers’ product issues, feedback and escalations. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.


Responsibilities

  • Answer incoming calls and respond to customer’s emails or chat messaging
  • Handle customer enquiries both telephonically, chat messaging and by email
  • Manage and resolve customer complaints respectfully and professionally
  • Provide customers with product and service information
  • Identify and escalate priority/unresolved issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document/Track all call information according to standard operating procedures
  • Perform administrative duties and ad-hoc task assigned


Requirements

  • Customer service experience preferred
  • Excellent interpersonal communication skills and team player
  • Strong phone skills i.e. diction, active listening
  • Ability to construct effective and clear messages via messaging tool
  • Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
  • Outgoing, friendly, compassionate personality
  • Good command of English
  • Preferably 2 to 3 years of relevant knowledge
This position is already closed and no longer available.  You may like to view the other latest internships here.

Related Job Searches:

Discuss this Job:

You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free:
Share This Page