Who we are:
SG Bike is a company not only with a passion to make cycling ubiquitous, but one with a dream to make cycling the 4th mode of public transport in Singapore.
With that in mind, our founders, together with the team, strongly encourage an open and communicative culture - one where the best ideas always speak the loudest, regardless of one’s position or standing within the company.
Our brand is built upon the pillars of accountability and responsibility, and we’re here to encourage everybody to think and dream like an entrepreneur. We want to empower each individual employee on their personal journey of growth, and ensure that their experience here is challenging yet fulfilling
In order to do this, we are constantly on the lookout for hungry, talented, and passionate individuals – ones that are willing to go the extra mile not only for themselves, but for the company as well. If this is the kind of job you’re looking for, then take the plunge, and join us in making our dream your reality.
Customer Happiness Specialist
Do you get satisfaction in helping others? Want to up your organisation, management and communication skills?
SG Bike is looking to set up a team to revamp, and add value to our customer relations functions to directly manage and connect with users and help them get started on using our bike sharing services.
The role will also build rapport within our customers to understand them (and any problems) to provide enhanced customer satisfaction, support and service requests. Whether it is the latest features or newest campaign, you will take the proactive role to understand the company and its products, enabling you to communicate and build on your communication skills with the masses.
This role also works closely within and under the Marketing department and the individual is expected to take its role to better bridge and manage customers and the company through both management and executive level functions and job scopes.
The PR Team:
We are the face of the company, the ones that ensure the company always puts its best foot forward with complete honesty and transparency. We uphold our brand and company’s image, ensuring that it remains well-known, accessible and user-friendly to each and every consumer.
As a Customer Happiness Specialist, you will be responsible for:
Understanding, upholding, and protecting the company’s brand image and assets
Assisting in current marketing functions
Identifying and solving current and potential problems
Interacting with customers over various communication channels (such as text, call, etc.)
Requirements:
We’d love to hear from you if
You are proficient in both written and spoken English
You have good analytical and communication skills
You possess good time management skills
You have a hunger for knowledge and are eager to learn
You are familiar with Microsoft Office but open to learning new software
Proficiency in multiple languages is preferred but not required
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