Company
sendhelper Pte Ltd
sendhelper.com
Designation
Business Operations Intern
Date Listed
21 Dec 2016
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, For At Least 3 Months
Profession
General Management
Industry
Computer and IT
Location Name
Central Business District (CBD)
Allowance / Remuneration
$800 monthly
Company Profile
sendhelper is an on-demand smart matching platform for job seekers providing commercial and domestic service solutions. Check-out our app on android and iOS!
Visit our website - www.sendhelper.com
Job Description
Customer Service
- Respond to customer enquiries on the phone, e-mail, Facebook, web chat and short messaging service platforms
- Resolve customer complaints and follow up on unresolved issues in a timely manner
- Train customers to use the app and track their bookings (over the phone or e-mail)
- Work closely with the technical team to improve the product features
- Directly upsell other related services whenever there is an opportunity
- Collect and collate feedback and suggestions from customers on improving the app and service quality, and recommend it to the management for implementation
- Prepare customer communication material on a regular basis
Supplier Management
- Recruit high- quality service providers and train them to use the app
- Respond to their queries and assist them by providing necessary information to fulfil jobs
- Respond to their complaints and grievances and take necessary action to resolve it
- Prepare communication material on a regular basis
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
sendhelper Pte Ltd - Designation:
Business Operations Intern - Profession:
General Management - Industry:
Computer and IT
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