Secure Parking Singapore Pte Ltd
(Wholly owned subsidiary of Park24 Group)
Park24 Group
The Park24 Group aims to help achieve a comfortable motoring society with harmony among people, cars, and communities.
We believe that a comfortable motoring society is one that offers stress-free means of transportation. Based on this belief, we seek to contribute to the sustainable development of a motoring society, boosting understanding with our customers, and helping to create new, environmentally enhancing, comfortable mobility services.
Aiming to become an indispensable entity in the motoring society, we are determined to meet the expectations of all stakeholders.
Founded in 1971
Major Businesses – Parking Business and Mobility Business
Becoming the largest parking company
Operates in Japan, South Korea, Taiwan, Australia, New Zealand, United Kingdom, Malaysia and Singapore.
More than 18,000 car parks with more than 1 million parking spaces across the world.
For more details, please visit http://www.park24.co.jp/en/
Secure Parking Singapore Pte Ltd
Secure Parking Singapore was incorporated in 2011. Within short span of time, we have grown tremendously to be one of the largest and leading operators in Singapore. We manage more than 300 car parks in Singapore for Goverment and Private sectors.
Part Time Customer Service Officer @ Control Centre
Our preferred responsibilities:
- Attend to calling customers in regards to their carpark enquiries/ feedback/ complaints via phones, emails or in person (if any).
- Obtain and evaluate all relevant information to handle car park cases either operationally or technically
- Checking and monitoring CCTV’s for discrepancies, system issues, or occurrences
- Perform updating of customer’s carpark data as required by Clients
- Monitor and track manpower deployment for Operations and Technical teams
- Perform investigations and process refunds for customers
- Proactive in helping the team on ad-hoc duties related to Control Centre, as and when assigned
Requirements:
- Excellent communication skills
- Familiarity of MS applications
- Shifting schedule (rotation of shifts) or Office hours
- Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Be able to communicate to Chinese clients
- Only Singaporean
- Required Skill(s): Excellent customer service, Excellent communication skills
- Preferably Non-Executive specialized in Customer Service or equivalent.
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Secure Parking Singapore Pte Ltd - Designation:
Customer Service Officer @ Control Centre - Profession:
Customer Service / Communications - Industry:
Others - Location:
Geylang