School of Concepts Pte Ltd – Admin and Customer Service

A social enterprise that allocates 30% of resources to underprivileged children and has an inclusive workforce. We believe in empowerment and equal opportunities for all. 

School of Concepts is a first of its kind award-winning curriculum that delves into a child's mind, enabling them to scaffold information by first laying a strong foundation in literacy. We engage in phonics-based as well as play-based learning, hence creating a fun, vibrant and interactive learning environment for the little ones. We also occasionally hold workshops and learning journeys for the children to broaden their experience and to bring home valuable memories.

Responsibilities:

• Admin duties (For e.g., reply emails, data entry, issue invoices, filing, scanning, scheduling)
• Manage incoming enquiries (calls or walk-ins)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quota
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintain good relationships with children and parents

Requirements:

• Excellent interpersonal and communication skills.
• Possess good customer service and able to work independently
• Proficient with Microsoft office applications.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Speak well in English
• Able to work on weekends

Others:

• Location: Westgate (Jurong East) / Tampines Hub (Tampines)