School of Concepts Pte Ltd – Admin and Customer Service

Responsibilities:

• Admin duties (For e.g., reply emails, data entry, issue invoices, filing, scanning, scheduling)
• Manage incoming enquiries (calls or walk-ins)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quota
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintain good relationships with children and parents

Requirements:

• Excellent interpersonal and communication skills.
• Possess good customer service and able to work independently
• Proficient with Microsoft office applications.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Speak well in English
• Able to work on weekends

Others:

• Location: Westgate (Jurong East) / Tampines Hub (Tampines)