Bosch is a leading global supplier of automotive and industrial technology, and of customer goods and building technology. Bosch has been present in Singapore since 1923 and is the Asia Pacific regional headquarters.
Bosch regards diversity as an asset and precondition for our global success. Openness and tolerance create a working environment in which creativity, innovative power and enterprise can flourish in each of our employees. Whether as a student, graduate, specialist or manager – Bosch provides a wide range of applicants many different ways to start a career in a broad field of operations, while also encouraging personal development opportunities.
Main Job Responsibilities
Project Management Support
- Support of project management & administration for Customer Service Transformation project. Key focus is on Process Documents, Work instruction and preparation of training documents. Support with preparation and realisation of training.
- Customer order behaviour management and recommended actions for improvement
- Customer service level survey development and coordination. Development of KPI’s for Customer Service Team
Project Management Support
- Work on defining business processes for O2C, Customer complaints and enquiries
- Prepare documentation and release it in SOCOS for APSE
- Establish training modules that can be deployed during the projects, but also interactive web-based for the future training
- Support implementation of project with various tasks: telephony system and customer contact infrastructure set-up, mapping of calls requirements, monitoring risks and reporting on deviations
- Supporting with communication to internal and external stakeholders
Administration
- Assist in preparation of presentation slides.
- Assist with organisation and planning of CUS meetings and event such as Training and special events
- Support with creation of Customer Survey
- Preparation of slides for CUS project
- Other administrative tasks, on need basis
All applicants must be currently enrolled in an institution (throughout internship period) or have registered interest to pursue further studies.
Please note that foreign applicants must be eligible for the WHP (below 25 years old / undergraduate or graduate from university in Australia, France, Germany, Hong Kong, Japan, New Zealand, Switzerland, United Kingdom, United States / university recognized by the government of the respective countries). For more information: http://www.mom.gov.sg/passes-and-permits/work-holiday-programme/eligibility
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Robert Bosch (SEA) Pte Ltd - Designation:
Intern, Customer Service Transformation - Profession:
Customer Service / Communications, Risk / Product / Project Management - Industry:
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