Raffles Medical Group Ltd – Frontline and Administration Intern

Frontline & Patient Support

· Welcome and receive patients upon arrival at Raffles Health Screeners.

· Assist with patient registration and ensure the required information and documentation are properly captured.

· Guide and direct patients to the appropriate screening stations, consultation rooms or other centres as required.

· Assist patients in navigating the health screening process and respond to general enquiries.

· Coordinate with internal teams to facilitate a smooth patient flow and minimise unnecessary waiting time.

· Provide assistance to patients where required, while maintaining a professional and service-oriented approach.

· Support the frontline team during peak periods and assist with other operational requirements.

Administrative & Operational Support

· Assist with general administrative duties relating to health screening operations.

· Support the preparation, compilation and formatting of reports and other documentation.

· Perform data entry, filing and maintenance of records as required.

· Assist with checking and organising documentation to ensure completeness and accuracy.

· Support basic tracking and follow-up of outstanding administrative matters.

· Assist the team with other ad hoc administrative and operational duties as assigned.

Requirements

· Prior experience in customer service, healthcare or administrative work would be advantageous but is not essential.

· Comfortable interacting with patients and members of the public.

· Good verbal and written communication skills.

· Organised, meticulous and able to follow established processes.

· Basic proficiency in Microsoft Office applications, particularly Word and Excel.

· Able to handle patient information and confidential documents with discretion.

· Service-oriented, responsible and able to work effectively as part of a team.

Desired Attributes

· Friendly and approachable with a positive service mindset.

· Patient and attentive when assisting individuals from different backgrounds.

· Proactive and willing to assist wherever operational support is required.

· Able to work in a fast-paced healthcare environment while maintaining accuracy and professionalism.