PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.
We are looking for a Strategic Partnership intern who thrives in a challenging, exciting and fast-paced start-up environment. He/she should be proactive, organized and able to manage multiple tasks simultaneously in a timely manner. Someone who is independent but also able to collaborate in a team environment. Reporting directly to our Regional Partnership Lead, you will play a key role in promoting the company’s products/ services, while assisting to cultivate sales prospect.
Job Scope:
- Assist to cultivate sales prospect
- Schedule appointments with potential clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Assist partnership projects from initial scope discussions to delivery and support
- Process sales registration and policies processing.
- Process data system entry into spreadsheets
- Perform ad hoc daily administrative work
- Conduct research to identify new verticals/industry and customer needs
- Provide trustworthy feedback and after-sales support
- Provide on-going support after implementations and drive customer success
- Provide on site support with any events
Requirements:
- A committed team player, self-reliant and responsible
- Positive attitude and willingness to learn
- Proactive and responsive in delivering high-quality works that support the team and the company
- Good interpersonal communication and problem-solving skills
- Has strong client service skills and is results-oriented
- Contact potential clients to establish rapport and arrange meetings
- Assist in developing quotes and proposals for clients
- Able to handle calls and reach out to clients if needed
You will:
- Work closely with the Customer Care Team.
- Ensure all customer queries are responded to most appropriately and considerately in accordance with SLAs.
- Maintain long-term customer relationships by identifying and assessing customers’ needs and providing top-notch support.
- Support and develop the customer care strategy and KPIs.
- Reply and resolve all customer conversations.
- Handle customer complaints and provide appropriate solutions / alternatives.
- Providing adequate and effective support by diligently understanding the issues and assuring customers with comprehensive solutions.
- Find innovative ways to continuously improve existing processes and customer experience.
- Act as the voice of the customer, offering insights to the teams to build a better customer experience.
- Meet customer satisfaction score and average response time targets.
- Always go the extra mile to delight customers.
We’re looking for:
- Ability to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
- Strong management and communication skills.
- Desire to go the extra mile to delight customers.
- Assist with webinars and events
- Ability to start and get things done.
- Ability to handle ambiguity.
Related Job Searches:
- Company:
PolicyPal Pte Ltd - Designation:
Strategic Partnerships Intern - Profession:
Marketing / Public Relations - Industry:
Insurance - Location:
Bras Basah