Pigeon Singapore Pte Ltd – Customer Service Executive

Pigeon Singapore is a fully-owned subsidiary of Pigeon Corporation (7956: Tokyo). Pigeon Corporation engages in the manufacture, sale, import, and export of baby and child care products, maternity items, women’s care products, home healthcare products, and nursing care products. The company’s baby and mother care products comprise baby bottles, baby bottle nipples, baby bottle cleansers and sterilizers, breast pads, baby food, skincare products, and baby wipes. 

Responsibilities

• Handle customer enquiries via telephone calls, walk-in, Facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.