Harvey Norman (Pertama Merchandising Pte Ltd) – Retail Associates (Electrical / IT / Furniture / Bedding)

Responsibilities:

• Attend to walk-in customer on enquiries, purchases, or any assistance needed
• Provide shoppers with professional / unbiased sales and product advice
• Greet and thank every walk-in customer for shopping at our retail outlets
• Maintain and provide good customer service level at all times
• Provide prompt follow up on required actions, customer’s issues/enquiries/deliveries
• Carry out daily area cleaning before store operations and during operation hours when necessary
• Ensuring products are well merchandised, price ticketing are put up in accordance to company guidelines, display units and areas are clean and tidy at all times
• Achieve KPIs set by the company and monthly Sales / Gross Profit budgets set by the retail manager
• Driving product care and attachment sales and achieve the required weekly / monthly sales target and expectations
• Participate in ad hoc duties or events being assigned by the retail managers or direct superior when required
• Follow company’s guidelines on dress code, personal appearance, putting on name tag and required badges during store operation hours
• Adherence to company’s policies, code of conduct and operational procedures

Working Hours: 5 Days Work Week, Including Weekends & Public Holidays