Pattern Energy Group – Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our customers. You’ll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience. The ideal candidate is a great communicator, empathetic, and solutions-driven.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media

• Provide accurate, valid, and complete information by using the right methods/tools

• Resolve product or service issues in a timely manner

• Process orders, forms, applications, and requests

• Follow up with customers to ensure resolution and satisfaction

• Escalate unresolved issues to the appropriate internal teams

• Maintain detailed records of customer interactions

• Identify and suggest improvements to the customer experience process

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)

• Customer orientation and ability to adapt/respond to different types of personalities

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Tech-savvy and comfortable with learning new systems

What We Offer

• Competitive pay

• Health, dental, and vision insurance (for full-time roles)

• 401(k) with company match

• Paid time off and holidays

• Opportunities for growth and advancement

• A supportive, inclusive, and dynamic work environment