Oddle – Product & Customer Support Intern

Company
Oddle
oddle.me
Designation
Product & Customer Support Intern
Date Listed
01 Jun 2021
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
From Jun 2021, For At Least 5 Months
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
71 Ayer Rajah Crescent, Singapore
Work from Home
Address
71 Ayer Rajah Crescent, Singapore 139951
Map
Allowance / Remuneration
$700 - 1,000 monthly
Company Profile

Oddle is a Singapore-based startup, launched in 2013, that provides a smart online ordering management system enabling F&B businesses owners to manage their own take-away orders, and grow their business by reaching out to an infinitely larger pool of non dine-in customers. In doing so, we endeavor to create an F&B eco-system that is sustainable, merchant-centric, and brings great value to all parties.

As of now, more than 4000 brands have come onboard with us across Singapore, Malaysia, Taiwan and Hong Kong. Some of them are Paradise Group, Jumbo Group, Les Amis Group, Swee Choon, Keng Eng Kee and many more.

For more about us, visit our website at http://oddle.me/ and http://eats.oddle.me/

Job Description

Responsibilities

  • Experience the most exciting team at Oddle, to be in close contact with merchants, helping them out when they need help, via Live Chat and Email Support
  • Communicate efficiently and effectively with Oddle Eats customers
  • Ensure that all customer inquiries, issues and delivery incident reports are handled promptly from initial contact until resolution
  • Ensure that all customers have an optimal experience with the Oddle platform
  • Consolidate repeated customer feedback and escalate to Product Support Team or relevant business units
  • Acquire in-depth knowledge of how an e-commerce operations function
  • Be trained in communications and fact-finding skills
  • Learn how to write clear documentation for the product and tech team to further investigate/fix
  • Learn practical ways to negotiate and solve problems

Who we’re looking for

  • You are able work at 4-5 days per week: 3-4 weekdays and 1 weekend (Sat/Sun)
  • You can commit for 6 months and above
  • You are highly responsible and organised
  • You have excellent communication and writing skills, able to explain complex topics in the easy-to-understand and concise language
  • You are self-driven and passionate about helping merchants succeed
  • You take pride in your work quality with a customer service-oriented mindset
  • You are open-minded and able to adapt to a fast-paced environment, and possess a good attitude towards learning and improving
  • You are tech-savvy and able to maneuver around technical systems
This position is already closed and no longer available.  You may like to view the other latest internships here.

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