Oddle – Customer Service

Company
Oddle
oddle.me
Designation
Customer Service
Date Listed
22 Jul 2021
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Part/TempIntern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
71 Ayer Rajah Crescent, Singapore
Work from Home
Address
71 Ayer Rajah Crescent, Singapore 139951
Map
Allowance / Remuneration
$650 - 1,000 monthly
Company Profile

Oddle is a Singapore-based startup, launched in 2013, that provides a smart online ordering management system enabling F&B businesses owners to manage their own take-away orders, and grow their business by reaching out to an infinitely larger pool of non dine-in customers. In doing so, we endeavor to create an F&B eco-system that is sustainable, merchant-centric, and brings great value to all parties.

As of now, more than 4000 brands have come onboard with us across Singapore, Malaysia, Taiwan and Hong Kong. Some of them are Paradise Group, Jumbo Group, Les Amis Group, Swee Choon, Keng Eng Kee and many more.

For more about us, visit our website at http://oddle.me/ and http://eats.oddle.me/

Job Description

Customer Service (Part-time)


What you'll be doing

  • To be in close contact with end-consumers (primary focus) and merchants, provide support and assistance when they need help via Live Chat, email & other channels
  • Ensure that all customer inquiries, issues and delivery incident reports are handled promptly from initial contact until resolution
  • Ensure that customers have an optimal experience with the Oddle platform
  • Consolidate repeated customer feedback and escalate to Team Lead or relevant business units
  • Acquire in-depth knowledge of how an e-commerce operations function
  • Be trained in communications and fact-finding skills
  • Learn practical ways to negotiate and solve problems

Who we're looking for

  • You are able to work at least 2-3 days per week, including weekend
  • You are highly responsible and organised
  • You have excellent communication and writing skills, able to explain complex topics in the easy-to-understand and concise language
  • You take pride in your work quality with a customer service-oriented mindset
  • You are self-driven and passionate about helping customers and merchants
  • You are open-minded and able to adapt to a fast-paced environment, and possess a good attitude towards learning and improving
  • You are tech-savvy and able to maneuver around technical systems
This position is already closed and no longer available.  You may like to view the other latest internships here.

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