Oddle is a Singapore-based startup, launched in 2013, that provides a smart online ordering management system enabling F&B businesses owners to manage their own take-away orders, and grow their business by reaching out to an infinitely larger pool of non dine-in customers. In doing so, we endeavor to create an F&B eco-system that is sustainable, merchant-centric, and brings great value to all parties.
As of now, more than 4000 brands have come onboard with us across Singapore, Malaysia, Taiwan and Hong Kong. Some of them are Paradise Group, Jumbo Group, Les Amis Group, Swee Choon, Keng Eng Kee and many more.
For more about us, visit our website at http://oddle.me/ and http://eats.oddle.me/
Customer Service (Part-time)
What you'll be doing
- To be in close contact with end-consumers (primary focus) and merchants, provide support and assistance when they need help via Live Chat, email & other channels
- Ensure that all customer inquiries, issues and delivery incident reports are handled promptly from initial contact until resolution
- Ensure that customers have an optimal experience with the Oddle platform
- Consolidate repeated customer feedback and escalate to Team Lead or relevant business units
- Acquire in-depth knowledge of how an e-commerce operations function
- Be trained in communications and fact-finding skills
- Learn practical ways to negotiate and solve problems
Who we're looking for
- You are able to work at least 2-3 days per week, including weekend
- You are highly responsible and organised
- You have excellent communication and writing skills, able to explain complex topics in the easy-to-understand and concise language
- You take pride in your work quality with a customer service-oriented mindset
- You are self-driven and passionate about helping customers and merchants
- You are open-minded and able to adapt to a fast-paced environment, and possess a good attitude towards learning and improving
- You are tech-savvy and able to maneuver around technical systems
Related Job Searches:
- Company:
Oddle - Designation:
Customer Service - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Queenstown