About August Berg
We are a young and vibrant watchmaking brand. We produce timepieces that have a distinct look and feel with an eye for quality and design The Danish designed watches can be characterised as modern vintage.
Since inception in Singapore by a Danish founder and designer, SEA and Japan have been our battleground. We are now launching in Europe with the launch of our brand-new range in collaboration with Morris & Co, a British design company who had previously partnered with H&M in Sweden.
Our Purpose is a vital part of our brand and our community. We believe that all children in the world should have access to quality education and decent jobs when they graduate. August Berg has, therefore, partnered with Human Practice Foundation https://www.humanpractice.org/ to provide education to children in Asia and Africa. For every watch sold, August Berg will give a child in Asia and Africa 6-months of quality education, and for every 20,000 watches sold, we will build a new school. The first school we are building is Akadeli Primary school on Mount Kenya.
About the Job
The Customer Service Intern supports the growth of the online and retail business globally. The candidate should have interest in supporting retail and e-commerce operations and (digital) marketing initiatives.
Principal Responsibilities:
- Manage daily order fulfilment to arrangement for dispatch, which includes customer coordination of returns and exchange
- Coordinate order fulfilment and logistics management with warehouse and logistics partners, supporting e-commerce activities for the global market
- Delighting customers during and after their shopping experience: handle customer enquiries through various online channels, follow up on customer-related reports for analysis, customer questions and order updates
- Support on web content management such as product information, campaigns which includes content localization, website visuals
Qualifications & Experience:
- Currently pursuing a bachelor’s degree in E-Commerce, Marketing, Supply Chain, Business Management or Equivalent
- Good organization skills and strong attention to details and data management skills
- Solid understanding and sense of the offline / online retail environment
- Customer focussed with good written and verbal communication skills in English
- Effective communication skills, time management & co-ordination abilities
- Number savvy and proficient in MS suite (Word, Excel)
Related Job Searches:
- Company:
Norbreeze Group Pte Ltd - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Bukit Merah