Natural Essential Oils Pte Ltd – Sales Support Assistant

Sales Support Assistant is responsible for providing administrative and operational support to the sales team. 

The role involves processing customer orders, coordinating shipments, maintaining sales records, and ensuring smooth communication between customers, suppliers, logistics providers, and internal departments.

Sales Support

• Prepare sales orders, invoices, and other sales-related documents.
• Process customer orders accurately and follow up on order status.
• Coordinate with customers regarding order confirmations, delivery schedules, and documentation.
• Maintain and update customer records, pricing, and sales data.

• Liaise with suppliers regarding delivery schedules and order status.

Customer Service

• Respond promptly to customer inquiries and requests.
• Handle customer complaints and coordinate with relevant departments for resolution.
• Build and maintain good relationships with customers.

Logistics & Documentation

• Coordinate shipments with freight forwarders, couriers, and logistics providers.
• Prepare shipping documents such as invoices, packing lists, certificates of analysis (COA), certificates of origin (COO), and other export/import documents.
• Monitor delivery schedules and ensure timely shipment of goods.
• Follow up on shipping status and provide updates to customers.

Reporting & Administration

• Prepare sales reports, customer reports, and monthly sales summaries.
• Maintain proper filing of sales and shipping documents.
• Support the sales team with administrative tasks and coordination activities.
• Perform other duties assigned by management.