ML Systems Integrator Pte Ltd – Helpdesk IT Support (Junior)

ML Systems Integrator Pte Ltd is a Singapore-based Information Technology (IT) services provider that acts as a comprehensive, long-term technology partner for businesses. Incorporated on November 13, 2015 the company specializes in combining hardware, software, and network components into unified, operational business environments. 

Support Duties

• Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
• Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
• Escalate unresolved or complex issues to senior-level support in a timely manner.
• Document all support activities and updates accurately in the company’s ticketing system.
• Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.
• Provide support for software, antivirus, backup, and system-related issues where applicable.