MindFlex Education Pte. Ltd. – Operations & Business Development Intern

Salary: 

• $1,000 - $1,300 / Month + CPF
• $500 Internship Completion Bonus (after 6 months)
• Testimonial / Letter of Reference (Boost Your Resume/CV & Improve Your Chances for University or Job Applications)
• Part-Time Positions of $14/Hour & Above after Successful Completion of Internship (remote working possible, perfect for university students)
• Paid Leave Benefits 

Location:

• Sin Ming Lane, Midview City 
• Bright Hill MRT (New Brown Line) at the doorstep of office
• Other nearby MRTs: Bishan / Marymount MRT

Learning Scope:
Client Relations

• Take charge of handling tuition requests via Forms & WhatsApp
• Ask clients the right questions to gather information efficiently
• Address clients' queries and concerns that they might have
• Transfer clients' requirements into a concise job-post format
• Provide after-sales service to clients (and tutors)
• Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

• Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
• Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
• Assist in profiling & marketing tutors in a way which captures the client's attention based on their needs
• Assist tutors with technical issues & application processing
• Clarification of agency's commission & policies to tutors

Business to Business (B2B):

• Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
• Schedule interviews between tutors and organisations
• Manage confirmation contracts & invoices for clients

Internal Processes:

• Work with customised back-end software, specially designed to fulfill the company's business needs & improve efficiency
• Maintain cohesive inter-department & intra-department relations, ensure good customer handover between colleagues
• Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
• Maintain an organised record of clients for different departments to contact and follow-up 

Business Development:

• Analyse company's past data & trends, to forecast peak periods and plan ahead
• Active participation in Business Development meetings to brainstorm for process streamlining and automation
• 1-to-1 & consultations with management on strategy building for the company's operations
• Brainstorm & develop new streams of revenue for the company with Business Development Manager
• Execute Business Development plans in a strategic manner

Working Hours:

• 5 Days Work Week, 9.00am - 6.30pm (4 Weekdays, 1 Weekend)

Benefits:

• Fun Working Environment!
• Casual Working Attire, Relaxed Setting
• Close-Knit Team of 15-25 Pax
• Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair...etc)
• Generous Office Pantry, order any snacks/drinks/food you desire for the month!
• Company Outings & Bonding Activities
• Great & Enjoyable Company Culture 
• Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us