LX Pantos Singapore Pte Ltd – After Sales Support Executive

Company
LX Pantos Singapore Pte Ltd
lxpantos.com
Designation
After Sales Support Executive
Date Listed
08 Mar 2024
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Sales / Retail
Industry
Logistics
Location Name
9 Temasek Boulevard, Singapore
Address
9 Temasek Blvd, Singapore 038989
Map
Allowance / Remuneration
$2,800 - 4,000 monthly
Company Profile

LX Pantos is  a global leading logistics company, which recorded more than 6.5 bn USD of revenue in 2021. Headquartered in Seoul, Korea, we provide our services in more than 40 countries worldwide with over 8000 employees at 360 locations to over 13,000 customers.  LX Pantos has started its business as an air freight agent since 1977 and evolved as an integrated logistics solution provider that provides full-fledged services across all transportation modes including sea, air, rail, land freight, and contract logistics. Pantos considers digital transformation as essential and aims to provide digital end to end services to our existing and new customers. 

Job Description

Job Responsibility:

  • Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
  • Maintain good relationship with customer and related department.
  • Support bidding preparation process for successful RFQ process with customers.
  • Provide advice to related department to increase revenue generation from current business model.
  • Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
  • Proactive for troubleshooting and provide direction for global operation team.
  • Escalate customer’s pain point and resolve the issues within timeline.
  • Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
  • Update SOPs regularly and share best practices sharing with team members.
  • Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
  • Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Requirements

  • GCE "O" level and above
  • Customer-oriented, responsible, positive and pro-active
  • Min. two years experience in logistic fields
  • Proficient in Microsoft Office
  • Highly adaptable and able to work under pressure in a fast-paced environment.
  • Able to start immediately
  • Only local need to apply
This position is already closed and no longer available.  You may like to view the other latest internships here.

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